Sales Policy

Effective Date: January 17, 2025

At GlamSxGloss, we are committed to providing you with high-quality products and exceptional service. This Sales Policy outlines the terms and conditions governing the sale of products on our website. By purchasing from GlamSxGloss, you agree to the following terms. Please take a moment to review this policy to ensure a smooth shopping experience.

Contact Information

1. Product Availability

All products available for purchase on our website are subject to availability. We make every effort to ensure that our inventory is up-to-date, but occasional errors may occur. If a product you ordered is out of stock or unavailable, we will notify you via email and offer the option to choose a replacement item or receive a full refund.

2. Pricing and Payment

  • Pricing:
    All prices on the GlamSxGloss website are listed in U.S. dollars and are subject to change without notice. Prices do not include applicable taxes, shipping fees, or other charges, which will be calculated at checkout.

  • Payment Methods:
    We accept a variety of payment methods including major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment options. By completing your purchase, you agree to pay the total amount, including any applicable taxes, shipping fees, and handling charges.

  • Order Confirmation:
    Once your payment is successfully processed, you will receive an order confirmation email with the details of your purchase. Please keep this email as a receipt of your order.

3. Shipping and Delivery

  • Processing Time:
    Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day. We strive to ship orders as quickly as possible, but delays may occur during peak seasons or due to unforeseen circumstances.

  • Shipping Rates:
    Shipping fees are calculated based on the weight of your order, shipping method, and delivery address. Shipping options, including standard and expedited shipping, will be presented at checkout for your selection.

  • Delivery Times:
    Delivery times vary depending on the shipping method selected and your location. Please note that we are not responsible for delays caused by the shipping carrier, such as weather-related disruptions, customs delays, or other unforeseen events.

  • International Shipping:
    We currently offer international shipping to select countries. Please be aware that international orders may be subject to additional customs duties, taxes, and fees, which are the responsibility of the customer. We recommend checking with your local customs office for details on import regulations.

4. Sales Tax

Sales tax will be applied to orders in accordance with applicable state and local tax laws. The applicable tax rate will be calculated at checkout based on the shipping address provided.

5. Order Modifications and Cancellations

Once an order has been placed, it is processed immediately to ensure timely fulfillment. However, if you wish to modify or cancel your order, please contact us as soon as possible at Contact@glamsxgloss.com or call (707) 226-6952. We will do our best to accommodate your request, but once an order has been processed or shipped, it may not be possible to modify or cancel it.

6. Returns and Refunds

Please refer to our Refund and Returns Policy for detailed information about returning items, receiving a refund, or exchanging products. Returns must be made within 30 days from the date of delivery, and the item must be in unused, resalable condition.

7. Product Descriptions and Accuracy

We make every effort to ensure that the product descriptions, images, and pricing on our website are accurate. However, we do not guarantee that all information is free from errors. If a product is inaccurately described or priced, we reserve the right to cancel or modify the order. If we discover an error in pricing or product information after your purchase, we will contact you to discuss the matter and offer a solution.

8. Promotional Offers and Discounts

  • Coupon Codes:
    We may offer promotional codes or discounts from time to time. These codes must be applied at checkout to be valid and cannot be combined with other offers unless otherwise stated.

  • Discounted Items:
    Sales items or products purchased at a discount are subject to the terms of our Refund and Returns Policy. Please check the product description before purchasing to ensure you are aware of any restrictions or exclusions.

9. Account Responsibility

When you create an account with GlamSxGloss, you are responsible for maintaining the confidentiality of your account details, including your password. You agree to accept responsibility for all activities that occur under your account, whether or not you have authorized them.

If you believe there has been unauthorized access to your account, please contact us immediately so we can assist in protecting your information.

10. Customer Service and Support

If you have any questions or concerns about our products or your order, our customer support team is here to assist you. You can reach us via:

  • Email: Contact@glamsxgloss.com
  • Phone: (707) 226-6952
  • Mailing Address: 5672 Silverado Trl, Napa, California (CA), 94558

Our customer service team is available to help with order inquiries, returns, refunds, and general questions during regular business hours, Monday through Friday.

11. Changes to This Policy

We reserve the right to update or modify this Sales Policy at any time without prior notice. Any changes will be reflected on this page with an updated effective date. We encourage you to review this policy periodically to stay informed of any changes.

By completing a purchase on our website, you agree to the terms outlined in this Sales Policy.