Payment Policy

Effective Date: January 17, 2025

At GlamSxGloss, we strive to provide a smooth and secure shopping experience for our customers. This Payment Policy outlines the accepted methods of payment, payment processing, and other related terms. By placing an order on our website, you agree to abide by the terms outlined in this policy.

Contact Information

1. Accepted Payment Methods

We accept the following payment methods to ensure convenience and security for our customers:

  • Credit and Debit Cards
    We accept major credit and debit cards, including:

    • Visa
    • MasterCard
    • American Express
    • Discover

  • PayPal
    We also accept PayPal as a secure payment option. PayPal allows you to pay using your PayPal balance, credit cards, or linked bank accounts.

  • Gift Cards
    If you have a GlamSxGloss gift card, you may use it to pay for your order. Gift cards cannot be redeemed for cash or exchanged for other forms of payment.

  • Other Payment Methods
    We may offer additional payment methods from time to time, depending on your region or promotions. Please check our website for updated payment options.

2. Payment Authorization

  • Payment Processing:
    Once you complete your order, your payment will be processed securely by our third-party payment provider. By submitting your payment information, you authorize GlamSxGloss to charge the total amount of your order, including applicable taxes, shipping fees, and handling charges.

  • Authorization Hold:
    Upon placing an order, your payment provider may place an authorization hold for the amount of the order total. This hold ensures that the funds are available for processing. The funds will only be charged once the order is confirmed and processed. If the order is canceled or modified, the authorization hold may be released.

  • Order Confirmation:
    After your payment is successfully processed, you will receive an order confirmation email. This email is a receipt of your order but does not guarantee that the transaction is final. If there are any issues with your payment, we will notify you promptly.

3. Billing Information

  • Correct Billing Information:
    You are responsible for providing accurate and up-to-date billing information, including your name, address, and payment method details. Incorrect or incomplete information may result in delays or errors in processing your order.

  • Fraud Prevention:
    To prevent fraud and protect your financial information, we may perform security checks or request additional verification for orders that appear unusual or suspicious. If we need further information, we will contact you via email or phone.

4. Pricing and Currency

  • Price Accuracy:
    All prices on our website are listed in U.S. dollars. While we strive to ensure accurate pricing, GlamSxGloss reserves the right to correct any pricing errors or discrepancies. If the price of an item is incorrect, we will notify you before completing your order and offer the option to proceed with the corrected price or cancel the order.

  • Taxes and Fees:
    The price you pay for products does not include applicable taxes, shipping fees, or other charges, unless specifically stated. Taxes will be calculated at checkout based on the shipping address you provide. Shipping fees will also be calculated based on the weight of your order and selected shipping method.

5. Payment Declines

If your payment is declined or cannot be processed for any reason (such as insufficient funds or incorrect payment information), we will notify you promptly. You may need to provide updated payment information or choose another payment method to complete the order.

GlamSxGloss is not responsible for delays or order cancellations due to payment declines or issues related to your payment method.

6. Payment Security

  • SSL Encryption:
    We use SSL (Secure Socket Layer) encryption to ensure that all payment information is securely transmitted. This protects your sensitive data during the payment process.

  • Third-Party Payment Providers:
    We partner with trusted and secure third-party payment providers to handle payment processing. These providers follow industry-standard security protocols to safeguard your financial information.

7. Payment for International Orders

For international customers, payment is processed in U.S. dollars, and currency conversion fees may apply. We accept payments from international credit or debit cards, and PayPal for global orders. Please note that international orders may be subject to additional taxes, duties, and fees, which are the responsibility of the customer.

8. Refunds and Chargebacks

  • Refunds:
    If you are eligible for a refund, we will process it back to the original payment method used at checkout. Refunds are typically processed within 5-7 business days after receiving the returned product. Please refer to our Refund and Returns Policy for detailed information on refund eligibility.

  • Chargebacks:
    A chargeback occurs when a customer disputes a payment with their bank or payment provider. If you initiate a chargeback, we may take action to recover the funds and may suspend or cancel your account. We encourage you to contact us directly if there are any issues with your order before filing a chargeback.

9. Payment Errors or Disputes

If you believe there is an error in the payment processing or you dispute a charge, please contact our customer service team at Contact@glamsxgloss.com or call (707) 226-6952. We will work with you to resolve any issues promptly.

10. Changes to the Payment Policy

We reserve the right to modify or update this Payment Policy at any time without notice. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting. We encourage you to review this policy periodically for any updates.

11. Contact Us

If you have any questions or need assistance regarding payment methods or billing, please contact us:

  • Email: Contact@glamsxgloss.com
  • Phone: (707) 226-6952
  • Mailing Address: 5672 Silverado Trl, Napa, California (CA), 94558